Frequently asked questions

Frequently Asked Questions

How do I buy?

Click on the image itself to view it in a larger size.

Click on See full description & specifications below the title to see more detailed information about the image.

Do you ship internationally?

Not at this time.  I am only able to ship to addresses in the United States.

Do I need to register or open an account with FortMort Art to purchase prints on this site?

You can register with FortMort Art, or you can make a purchase and check out as a "guest" if you wish.  There are no costs associated with registering.

Will the printed image look the same as the online version?

Images on a computer screen are backlit as compared to the physical print which reflects light.

The medium, canvas or aluminum, that the image is printed on makes a difference, allowing a greater color spectrum and detail. The actual size of the print when placed on a wall creates a totally different perspective.

What are the image finish options?
We take pride in offering a wide assortment of material options to fit any decor. We can print any of our images in all of our finish options which include:

1. Acrylic: A quarter inch thick, polished plexiglass, with a metallic print mounted to the back.. 

2. Metal: The hottest new printing material! The image is printed directly onto the metal and will take on a brilliant sheen unlike traditional printing materials. Similar to a HD look. It comes ready to hang with wire and hooks.

3. Artisan Wood: We create the platform of choice and prep it for our image to be directly printed onto the surface.

4. Gallery Wrapped Canvas: Printed onto fine art canvas and wrapped around wooden stretchers with a finished look on the sides. 

 5. Luster Paper: Standard photographic paper with a luster finish, ready to frame.

6. Framed Premium Hard-mount Canvas: Our high-end canvas option for those who want a more traditional framed look.

How do I hang my artwork?
Our canvas, framed pieces and metal all come ready to hang with wire and drywall hooks.  To hang it, mark on your wall where you want the top of your piece to be.  Now turn the artwork around and pull the wire taunt (toward the top of the piece) with two fingers, spaced about 12"-18" apart.  Measure the distance from the taunt wire to the top of the piece.  Now measure on the wall from your "top of artwork" mark, down the number of inches you just measured on the back of the artwork.  Measure out 6 " each side from center and install hooks.   Hook the wire onto the drywall hooks.  Done!  This double hook method keeps your art secure and level.

How long does it take to get a special order?
Our turnaround time is only about 2-3 weeks for prints, acrylic, and canvas. 3-4 weeks for metal, and 4-6 weeks for wood depending on what foundations we have in stock.  If you have a special occasion or a firm deadline, we can often get your item in time, even if it is less than the usual turnaround, just ask!  

Can I get this image bigger/smaller/on any material?
Yes, all of our images are available in any size and on any of our materials. We can customize to fit your space.  
How long will your artwork last?
We use the highest quality and longest lasting inks available today. Often referred to as giclee prints, the process is the same whether we are printing on paper, canvas or wood.  Giclee prints will hold up for decades in an optimal environment.

What is your shipping Policy?

All prints are packaged in sturdy packaging to insure safe delivery.  Art is shipped through a trackable, insured carrier.  Please note, a signature is required for delivery unless you request delivery without a signature.  You assume responsibility for the print after it has been delivered.

What should I do if I receive a damaged print?

Prints are carefully packaged to insure safe delivery, which makes receiving a damaged print very rare.  If you do receive a damaged print, contact me within 3 days at mary@fortmortart.com or call 1-262-424-4693.  You must save the box and all packaging material; I must have these in order to process the claim.

What is FortMort Art's Return Policy

Once your print is delivered, you have 7 days to return it.  This gives you time to see the print in your home or office to make sure you are satisfied with the purchase. If you are not satisfied, or it does not meet your expectations, ship your return within 7 days to FortMort Art and we will issue a full refund for the price of the print. 

Repackage the print in its original box the way it was originally packaged and take to a Fedex or UPS store and send it to the return address on the package within 7 days.  Make sure to insure the print for its declared value and return via a trackable, insured carrier.  I do not cover return shipping costs.

What forms of payment do you accept?

FortMort Art accepts Paypal and Visa, MasterCard, Discover cards.  A 5.5% WI sales tax will be applied to all orders.

How can I keep up with your new work?

Join our Facebook page, follow our blog and refer back to our site frequently for special offers, art shows that we will be at and new art pieces!

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